Click here to begin a return or exchange.



  • All merchandise must be returned within 30 days of receipt with all LIVERPOOL tags attached. 
  • Merchandise must be unworn, undamaged, and unwashed. No Exceptions.
  • Merchandise marked as FINAL SALE cannot be returned or exchanged.
  • Make sure to use the return label provided to you when you generate a return.
  • We cannot accept international returns at this time.
  • We do not refund ground or expedited shipping costs.
  • We only accept returns on items purchased through
  • We cannot accept returns on items purchased from other websites, retailers or department stores. 
    • Please submit a return request online here.
    • Enter your Order# and Zip Code
      • Your order number is printed on your packing slip labeled PO#
      • You can also find your order# from the confirmation email
    • Click start a return
    • Choose the item you wish to return/ exchange
    • Select Exchange or Return
    • Please note you can only exchange for a different size of the same style and color
    • Once your return submission has been submitted, you will be able to download and print a return label.
    • Please use the packing slip provided and place unwanted items inside the box with your return.
    • Place the return label outside the carton and be sure to remove all other labels on the carton or use the printerless QR code to drop off carton. Note: FedEx Express packaging cannot be used for returns/exchanges.
    • Important: Each order must be returned seperately with it's own shipping label and package. For multiple orders, please process each return individually. 
    • You may drop off your return with printed label at any FedEx location or with QR code at any eligible FedEx Office or Walgreens location. Please retain your FedEx drop off receipt for proof of return until you receive your refund.
    • Please allow 7-10 business days after your return is received and approved to receive your refund.