Click here to begin a return or exchange.


  • All merchandise must be returned within 30 days of receipt with all LIVERPOOL tags attached. 
  • Merchandise must be unworn, undamaged, and unwashed. No Exceptions.
  • Merchandise marked as FINAL SALE cannot be returned or exchanged.
  • Make sure to use the return label provided to you when you generate a return.
  • We cannot accept international returns at this time.
  • We do not refund expedited shipping costs.
  • We only accept returns on items purchased through
  • We cannot accept returns on items purchased from other websites, retailers or department stores. 
    • Please submit a return request online here.
    • Enter your Order# and Zip Code
      • Your order number is printed on your packing slip labeled PO#
      • You can also find your order# from the confirmation email
    • Click start a return
    • Choose the item you wish to return/ exchange
    • Select Exchange or Return
    • Please note you can only exchange for a different size of the same style and color
      • Once your return submission has been submitted, you will be able to download and print a return label.
      • Please use the packing slip provided and place unwanted items inside the box with your return.
      • Place the return label outside the carton and be sure to remove all other labels on the carton.
      • You may drop off your return at any UPS location. Please retain your UPS drop off receipt for proof of return until you receive your refund.
      • Please allow 7-10 business days after your return is received and approved to receive your refund.