Help Center

You can view the full version of our Privacy Policy here.

Transit time back to the warehouse may take up to 7-10 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed and approved, you will receive a confirmation of approval. Please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution). Please retain your FedEx drop off receipt for proof of return until you receive your refund.

To start your return process, all you need to do is submit a request online by clicking here. Once your return request is all set, you'll be able to choose whether you'd like to print a return label or use the provided QR code. Simply pack up your items, attach the label or scan the code, and drop it off at any FedEx location. You'll get a confirmation email once your return is approved. Just give it 7-10 business days after approval for your refund to go through. Remember, items marked as FINAL SALE can't be returned or exchanged. Don't forget to hang onto your FedEx drop off receipt until you see your refund come through.

In an effort to ship your order as quickly as possible, we cannot change or cancel an order once it is placed. We offer free returns should you need to return an item. If you have additional questions please contact our customer experience team at hello@liverpoolstyle.com.

We have extended our 30-day return policy to allow more flexibility in purchasing holiday gifts. Purchases made between November 1st - December 31st, 2024, that meet the return requirements, may be returned through January 31st, 2025.

We will gladly accept returns within 30 days of receipt. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Orders after 30 days will not be accepted. Merchandise marked as FINAL SALE cannot be returned or exchanged. Please retain your FedEx drop off receipt for proof of return until you receive your refund.

Liverpool will accept returns and exchanges from U.S. HI/AK/PR and all Canadian orders, however, Liverpool will not cover the costs of such returns and exchanges. Applicable costs will be the responsibility of the customer.

Unfortunately, we cannot ship to PO boxes. Please provide a valid physical, residential, or business address for shipping purposes.

Currently, we only offer exchanges for different sizes of the same style and color. To initiate an exchange, kindly return the item using the provided complimentary return label or QR code that you received when processing the return on our website. If you indicate that the return is for an exchange, you will be guided to select a different size. Once you have shipped the return to us, the replacement item will be shipped out to you. For exchanges involving a different style or color, please initiate a return and place a new order on our website here. Please note that items marked as FINAL SALE cannot be returned or exchanged. Kindly keep your FedEx drop-off receipt as proof of return until you receive your refund.

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. Please log in to your account to view your order history and tracking information. If we have not answered your question, Contact Us.